Privacy Policy

1. Introduction

1.1 SKYCHARGER is committed to safeguarding the privacy of our website visitors and mobile application users. This policy details how SKYCHARGER will treat your personal information.

1.2 By using the SKYCHARGER mobile app and/or any of the SKYCHARGER websites or portal, you are agreeing to this policy.  You consent to our use of cookies and the collection of location-based information in accordance with the terms of this policy.

2. Collecting personal information

2.1 SKYCHARGER may collect, store, and use the following kinds of personal information: 

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • Information that you provide to us when registering with our website, user portals or mobile applications (including your email address, mobile phone number and other contact information);
  • Information that you provide when completing your profile on our website, user portals or mobile apps (including your name, profile pictures, gender, date of birth, vehicle information and employment details, if any);
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  • Information that you provide to us when using the services on our website or mobile app or that is generated in the course of the use of SKYCHARGER’s services (including the timing, frequency and pattern of EV charging);
  • Information relating to any purchases you make of SKYCHARGER goods and services or any other transactions that you enter into through our website, user portal or mobile apps (including name, contact details, and transaction details but excluding credit card information);
  • Information that you post to our website for publication on the internet (including your username, your profile pictures and the content of your posts);
  • Information contained in or relating to any communication that you send to SKYCHARGER or send through the SKYCHARGER website, user portals or mobile apps (including [the communication content and metadata associated with the communication); and
  • any other personal information that you choose to send to SKYCHARGER.

2.2 Before you disclose to SKYCHARGER the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to SKYCHARGER through our website, user portals or mobile apps will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 SKYCHARGER may use your personal information to: 

  • Administer our website and business;
  • Personalize the SKYCHARGER website, user portals and mobile apps for you;
  • Enable your use of the services available on the SKYCHARGER website, user portals and mobile apps;
  • Send you goods purchased through the SKYCHARGER website, user portals and mobile apps;
  • Supply to you services purchased through the SKYCHARGER website, user portals and mobile apps;
  • Send statements, invoices and payment reminders to you, and collect payments from you;
  • Send you non-marketing commercial communications;
  • Send you email notifications that you have specifically requested;
  • Send you email newsletters, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • Send you marketing communications relating to the SKYCHARGER business or the businesses of affiliated third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)];
  • Provide third parties with anonymized statistical information about our users;
  • Deal with enquiries and complaints made by or about you relating to your use of SKYCHARGER’s services];
  • Keep SKYCHARGER website, user portals and mobile app secure and prevent fraud; and
  • Verify compliance with the terms and conditions governing the use of SKYCHARGER’s website, user portals or mobile apps.

3.3 If you submit personal information for publication on the SKYCHARGER website or mobile apps, SKYCHARGER will publish and otherwise use that information in accordance with the license you grant to us.

3.4 SKYCHARGER will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.5 All SKYCHARGER website and mobile app financial transactions are handled through our payment services provider, Braintree.  You can review the provider’s privacy policy at www.braintree.com. SKYCHARGER will share information with its payment services provider only to the extent necessary for the purposes of processing payments you make via the SKYCHARGER website or mobile apps, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 SKYCHARGER may disclose your personal information to any of its employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 SKYCHARGER may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 SKYCHARGER may disclose your personal information: 

  • To the extent that it is required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend SKYCHARGER’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • To any person who SKYCHARGER reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].

4.4 Except as provided in this policy, SKYCHARGER will not provide your personal information to third parties.

5. International data transfers

5.1 Information that SKYCHARGER collects may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the United States of America: Canada, Ukraine.

5.3 Personal information that you publish on SKYCHARGER’s website or submit for publication on SKYCHARGER’s website may be available, via the internet, around the world. SKYCHARGER cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section.

6. Retaining personal information

6.1 This section sets out SKYCHARGER’s data retention policies and procedures, which are designed to help ensure that SKYCHARGER complies with legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that SKYCHARGER processes for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this section, SKYCHARGER will retain documents (including electronic documents) containing personal data: 

  • to the extent that SKYCHARGER is required to do so by law;
  • if SKYCHARGER believes that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend SKYCHARGER’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 SKYCHARGER will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

7.2 SKYCHARGER will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through SKYCHARGER websites or mobile apps will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and SKYCHARGER cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing SKYCHARGER website and mobile apps confidential; SKYCHARGER will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 SKYCHARGER may update this policy from time to time by publishing a new version on our website.

8.2 SKYCHARGER may notify you of changes to this policy by email, SMS or within our mobile apps.

9. Your rights

9.1 You may instruct SKYCHARGER to provide you with any personal information SKYCHARGER holds about you; provision of such information will be subject to: 

  • the payment of a fee (currently fixed at US$50.00); and
  • the supply of appropriate evidence of your identity (for this purpose, SKYCHARGER will usually accept a photocopy of your passport certified by a notary public plus an original copy of a utility bill showing your current address).

9.2 SKYCHARGER may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct SKYCHARGER at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to SKYCHARGER use of your personal information for marketing purposes, or SKYCHARGER will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 SKYCHARGER’s website includes hyperlinks to, and details of, third party websites.

10.2 SKYCHARGER has no control over, and is not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let SKYCHARGER know if the personal information that we hold about you needs to be corrected or updated.

12. Our details

12.1 The SKYCHARGER website, user portals and mobiles apps are owned and operated by SKYCHARGER, Inc.

12.2 You can contact SKYCHARGER:

  • By mail;
  • Using contact form within the SKYCHARGER website or mobile apps;
  • By telephone, at the contact number posted on the SKYCHARGER website; or
  • By email, at customersupport@skycharger.com.